We have a manager who wants to view more than one team at a time. She doesn't want to put them all in the same team, since they have different skills. To my knowledge, Cisco doesn't allow more than one instance to run at a time on a PC. Any sugges...

We have an IPCC agent group that has occasional calls go to Voice Mail after queueing. The Supervisor would like to have a wall mounted indicator light that lights when there are message in their Unity Mail Box. Right now we have the system lightin...

Cisco Unity V 4.0(3) without e-mail interface.Voicemail subscribers want to be able to "undelete" messages if they accidentally press the delete key, but haven't disconnected from the system. Is there any way to do this?

Is there a way for a trainer to listen in on an IPCC call without being made a supervisor? Management does not want this person to have the ability to monitor anyone other than the person they are training.CCM 4.0 and ICM 6.0

If a subscriber accidentally pressing the delete message key while listening to a message is there anyway to "undelete" it while still in the mailbox?Unity 4.0(4)