05-05-2011 07:57 AM - edited 03-19-2019 02:53 AM
Is there a way to have a different MOH audio stream for off net calls? I’d like to have on net calls with a music audio stream and off net calls to get our event advertisement stream.
I have already set up two different audio sources with their own media files. I can individially assign the sources to certain phone manually but I am hoping for a way to do it globally so that every external call gets audio source 1 when placed on hold and every internal call gets audio source 2.
We are running CUCM 7.1
Solved! Go to Solution.
05-07-2011 07:14 AM
This is how the MoH works:-
A calls B and the call is connected fine.
Now A puts B on hold.
Here A=holder, B=holdee
The holder decides which MoH file to be played and the holdee's MRGL decides which MoH serer to stream the MoH file from.
Now, the holder can have the MoH audio source defined at 4 levels(in descending order of preference):-
Line level
Device level
Common device configuration
Service parameters
Having 2 audio sources is not possible(though you can have user hold audio source different than the network hold audio source). Hence you can assisgn one user hold audio source at any of the above 4 levels described, and the whenevr that phone puts any other party on hold, the other party will hear the same MoH regardless of the fact that it is an on-net or off-net caller.
Hope that helps
Regards
Nitesh
PS:Please rate helpful posts
05-07-2011 07:14 AM
This is how the MoH works:-
A calls B and the call is connected fine.
Now A puts B on hold.
Here A=holder, B=holdee
The holder decides which MoH file to be played and the holdee's MRGL decides which MoH serer to stream the MoH file from.
Now, the holder can have the MoH audio source defined at 4 levels(in descending order of preference):-
Line level
Device level
Common device configuration
Service parameters
Having 2 audio sources is not possible(though you can have user hold audio source different than the network hold audio source). Hence you can assisgn one user hold audio source at any of the above 4 levels described, and the whenevr that phone puts any other party on hold, the other party will hear the same MoH regardless of the fact that it is an on-net or off-net caller.
Hope that helps
Regards
Nitesh
PS:Please rate helpful posts
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