Disaster Recovery System failed to initiate backup

[AaronD2]

When attempting to run a manual backup I receive the following error:

Failed to initiate backup. Server [CUCMBE], component [CLM] requires component [PLATFORM] to be registered.

Just prior to that, I ran the following two commands through SSH connection to CUCMBE:

utils service restart Cisco DRF Local

utils service restart Cisco DRF Master

Anybody know what I should do to restore the ability to run backups?

[Saurabh Agnihotri · Accepted solution]

Please specify the exact CUCMBE version.

The first thing that you should do if you haven't done before is to restart the DRF master and DRF local services, if not done so already. This is known to have fixed a couple of similar issues.

The error clearly indicates issues with components registration. You can check it through the following way:

1. From the CLI of CUCMBE, type the following command:

show myself

2. Obtain the exact Machine Name from the output of the above command.

3.Type the following command to check the component registration:

utils disaster_recovery show_registration

This should give you output similar to this:

Feature          Component
-------------------------------------
CCM              CDPAGT
CCM              PLATFORM
CCM             CLM
CCM              SYSLOGAGT
CCM              REPORTER
CCM              BAT
CCM              CEF
CCM              ANN
CCM              MOH
CCM              TFTP
CCM              CCMPREFS
CCM              CCMDB
CCM              TCT
CDR_CAR      CAR

Please rate if it helps.

-Saurabh

[AaronD2]

Saurabh thanks for the reply.

Yes I restarted Cisco DRF Master and DRF Local just prior to getting the message about unregistered components.

I was able to display the registration list.

Here's what I get.  CLM and PLATFORM both appear in the list of registered components.

Feature                                  Component
-------------------------------------------------------------
CONNECTION_GREETINGS_VOICENAMES          GREETVN
CONNECTION_DATABASE                      DATABASE
CONNECTION_MESSAGES_UNITYMBXDB1          MESSAGES
CDR_CAR                                  CAR
CCM                                      PLATFORM
CCM                                      SYSLOGAGT
CCM                                      CDPAGT
CCM                                      REPORTER
CCM                                      MOH
CCM                                      BAT
CCM                                      CEF
CCM                                      ANN
CCM                                      TFTP
CCM                                      TCT
CCM                                      CCMDB
CCM                                      CCMPREFS
CUC                                      CLM

any other ideas?

[Saurabh Agnihotri]

Have you tried to restart the DRF services after you got this message?

Can you please specify the CUCMBE version? It can be a bug as well.

[MohammedUmarKhan04693]

Failed to initiate backup. Server [CUCM-PUB], component [CLM] requires component [PLATFORM] to be registered.

Did the following  troubleshoot as shown below

utils service restart Cisco DRF Local

utils service restart Cisco DRF Master

Post which ran the below command as per your suggestion ,but unable to find the platform component .

admin:utils dis
admin:utils disaster_recovery show_regis
admin:utils disaster_recovery show_registration CUCM-PUB
Feature Component
---------------------------------------------
UCM CLM
UCM CDPAGT
UCM SYSLOGAGT
UCM TCT
UCM CCMPREFS
UCM CCMDB
UCM ANN
UCM MOH
UCM BAT
UCM REPORTER
UCM TFTP
UCM DNALIASSYNC
UCM DNALIASLOOKUP
UCM CEF
CDR_CAR CAR
PLM ELM-AGENT
PLM ELM-SERVER

Please help me to register the Platform component .

CUCM version -System version: 11.5.1.23900-30

[Roger Kallberg]

Suggest that you create your own post to ask for help on your problem, instead of asking for help on a eleven year old post that apart from this is marked as solved, as that will likely yield you a better chance of getting the help needed.

[AaronD2]

I was able to fix this by restarting Cisco DRF Master and Cisco DRF Local a couple times each.

Maybe one should be restarted before the other?

[Saurabh Agnihotri]

Great!!!

That is exactly what I suggested in my first post.

[AaronD2]

FYI version is 8.0.3