03-13-2012 12:06 PM - edited 03-19-2019 04:35 AM
Hi
I've got a FAX connected to VG248 and registered with CUCM, does anyone know if I can do a FAX divert to external FAX and how can I achieve this? I have tried in CUCM set call forward all to external FAX and assigned it the right CSS but it didn't work. I am thinking of doing a translation pattern for it tomorrow and see if this works. Any help would be appreciated.
03-13-2012 01:20 PM
Hi Ye,
There's no reason this can't be done
Did you put the full dial string (including access #) in the Call Forward All
entry?
Did you check the Call Forward All CSS?
Cheers!
Rob
03-13-2012 02:27 PM
Hi Rob
yes, the full dial string has been added, I've tested to call forward all to my mobile, it works fine, and changed to other external fax, it didn't get through, the fax report said "no answer", any clue?
03-13-2012 10:10 PM
Have you checked the Parameter "Block offnet to offnet transfer"
Sent from Cisco Technical Support iPhone App
03-14-2012 12:55 AM
yes, the offnet has been setup properly, all allowed, I also tried to call forward to my external mobile and it work.
03-14-2012 01:35 PM
Hi
Thanks for replying, I've resolved this issue. I checked my FAX and realized someone gave me the wrong fax number!!! It's actually very simple just like forwarding call for your phone, put the call forward all number there and call manager will deal with it, happy ending
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