Solved: Do I need an active support contract to patch a CM 8.0.3.20000-2 to 8.0(3.21900-8)??

Bridgestone Networking Team · ‎03-19-2015

Greetings, I'm wondering if I need an active support contract in order to patch CM from 8.0.3.20000-2 to 8.0(3.21900-8)??

Thanks.

Aman Soi · ‎03-20-2015

hi,

you need to have CCOId and a valid Service contract to downlaod the iso patch.

regds,

aman

Aman Soi · ‎03-20-2015

Hi Carlos,

You do not need active support contract since it is a minor upgrade.

In case of any assistance required from TAC while doing upgrade, you won't be able to open the case.

regds,

aman

Bridgestone Networking Team · ‎03-20-2015

thanks for the reply, so, how can I get the files or ISO??

Jaime Valencia · ‎03-20-2015

Downloads sections at cisco.com

HTH

java

if this helps, please rate

Aman Soi · ‎03-20-2015

hi,

you need to have CCOId and a valid Service contract to downlaod the iso patch.

regds,

aman

Bridgestone Networking Team · ‎03-20-2015

yeah, I thought so

Thank you very much