Easiest way to greeting a call before hunt then voicemail if no answer

[jclemence]

I feel like this should be easier than were making it, looking for the best method to direct an inbound call to > reach a greeting > after greeting go to a hunt/small group of phones simultaneously > if no answer send the call to a shared voicemail.

CUCM 12.5, UC 12.5, UCCX 11.6

[Nithin Eluvathingal · Accepted solution]

This can be achieved by routing the call to unity, create a call handler on unity play the greeting( you can even create some menu if required) transfer the call to CUCM hunt pilot. And on hunt pilot set the Call forward no answer to voicemail.

Create an alternative extension on unity as the hunt pilot number for the mailbox to work.

2.12.0.0

2.12.0.0

[jclemence]

alternative extension on unity is the gotcha, thank you