EM - XML Error [4] Parse Error

[Leonardo Oliveira]

Hi Guys, someone already saw one problem like this ?

When the Administrator set the parameter "User Must Change at Next Login" in Credential Policy configuration of CUCM to users change the PIN, the users are receiving the error XML Error [4] Parse Error in the first login.

If we disable this checkbox the problem don´t happens, and the users can perform the login normally.

Im my research, I found this error related to corporate directory search, but ... I think this is not related.

Searching here in CSC, several discussions helped me to eliminate some points below:

The userID have 16 characters or less.

The userID have only one device profile associated

The userID´s don´t have special characters

CUCM Version : 8.5.1.10000-26

Any help ? Suggestion ?

Thank you.

[Rob Huffman]

Hi Leonardo,

Do you use any locales? If so, which?

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[Leonardo Oliveira]

Hi Rob, thanks for ask.

The CUCM are using an additional locale: cm-locale-pt-BR-8.5.1.2100-1.cop, and curiously the problem only happens when the IP Phone use this locale. Look this test table:

 

The next step that I will do now is collect the firmware version from the device and perform a research, but now I think that the way is open a SR ... or you have another tip for me ?

Thank you.

www.avvid.net

[Leonardo Oliveira]

Bingo ! Thank you very much Rob !

I will recommend the CUCM Upgrade to 8.5(1)SU5 [8.5.1.15900-4].

www.avvid.net

[Rob Huffman · Accepted solution]

Hi Leonardo,

It could be this bug I think

CSCto06076 - Can not change PIN with SetPIN key on the phone, Portuguese locale

Description

Symptom:
XML error on the phone screen when "SetPin" key is pressed.
Conditions:
Using Portuguese locale
Workaround:
Change PIN from CUCM admin page.

Details

First Found in:                          (1)

8.0(3)

Status:

Fixed

Last Modified:

Nov 02,2012

Fixed in:                          (24)

9.0(0.95070.39),9.0(0.95070.38),9.0(0.95010.1)

8.6(1.99989.1),8.6(1.99986.1),8.6(1.97011.2)

8.6(1.97011.1),8.6(1.96000.41),8.6(1.96000.1)

8.6(1.95190.40),8.6(1.95040.1),8.6(1.95020.58)

8.6(1.95020.1),8.6(1.10001.1),8.6(1.10000.43)

8.6(1.10000.1),8.6(0.99981.2),8.6(0.98000.78)

8.6(0.98000.26),8.6(0.95230.2),8.6(0.95180.9)

8.5(1.14063.1),8.0(3.24048.1),1.0(0.98000.42)

Less

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[Rob Huffman]

Hi Leonardo,

You are most welcome my friend

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones