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Unity Connection Greetings

bobby.jacob
Level 1
Level 1

Hi all,

How can we change the Unity Connection default greeting instead of saying name, change that to the extension number.?

tnx

Bobby

2 Replies 2

jeff.singh_2
Level 3
Level 3

hi, can't remember the exact place but I think its on the admin page , advanced settings - something like disable name search or enable number search. Remember doing something similar for someone and found the setting there.

Rob Huffman
Hall of Fame
Hall of Fame

Hi Bobby,

I'll just add this note to the good tips from Jeff (+5)

The first thing you need to do is replace the User>Display Name with

their extension, so in this example, user Bob Uncle is edited to show

Display Name 5126. Then we need to remove Bob's recorded name.

An excellent way with Unity Connection is with the use of this great tool from

the fine suite of Unity Tools (** reset feature**);

Unity Connection Bulk User Delete   

For resetting users you have the option of emptying the mailbox ,  resetting greetings, deleting voice names,  resetting passwords,  removing private lists and a number of other  options you may choose.   For installations where the user base “changes  over” frequently such as  schools this may be a nicer option.  This  option is also allowed for  CoRes installations since it does not  involve the removal of user  objects from the Connection database.

http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html

Then ensure that the greeting page for Bob is set to use the System Default Greeting. I just tried this in

the lab and was able to change;

"Sorry, Bob Uncle is not available"

to

"Sorry, 5126 is not available"

Remember to uncheck the checkbox for;

on the Conversation page so that you won't have to reset newly created users

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones