05-23-2012 04:07 AM - edited 03-19-2019 04:57 AM
Help!
I'm facing an error while upgrading Cisco Unity Connection 8.5.1.10000-26 to SU2 (8.5.1.12900-7).
When it's trying to download the SU2 file (UCSInstall_UCOS_8.5.1.12900-7.sgn.iso ) to Unity Connection after 2GB I get this error:
Error encountered: Upgrade has detected that the ISO file name has been changed from the original name. This is not allowed. MD5 Hash Value: 32:32:db:47:99:48:c6:53:12:e2:78:76:94:90:a4:1d
I tried this from multlpe FTP servers and I downloaded the SU2 file multlpe times assuming the download was bad. I also rebooted the Unity Connection server here and there assuming it was something with the server.
I first tried SU1, but that gave the same error, so I attempted to go with SU2.
Any ideas for resolving this?
Thank you!
-rya
05-23-2012 06:01 AM
The upgrade shoould be over 4 GB, are you downloading it directly from CCO download page?
Chris
05-23-2012 06:15 AM
Hi Rya,
Something is wrong with the file. Here's the MD5 that shows on your error
your md5
MD5 Hash Value: 32:32:db:47:99:48:c6:53:12:e2:78:76:94:90:a4:1d
here's the actual md5 shown on the download page for UCSInstall_UCOS_8.5.1.12900-7.sgn.iso
MD5 Checksum: 26289d2f3074a2880aaf4102d8aeadc3
Maybe try the download from a different PC/connection
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
05-23-2012 02:17 PM
Hi,
I did a lot of that. I tried to re-download multlple times from multlpe different computers.
I knew it was a MDD5 hash mismatch because the readme file for that image was different. But I assumed it was something else since I downloaded the file 4 times already from different computers and the same problem occured.
And yes, the file size is 4GB, but the downloading process to Unity Connection stops around 2GB.
Thank you!
-rya
05-24-2012 06:22 AM
Hi Rya,
OK...well you've certainly done your due diligence here
Did you run an MD5 check after the download to compare the file values?
I had a long look for bugs related to this issue and came up empty so I can't see
a bug being the cause of the issues here. Is it possible for you to try "burning" the
upgrade .iso to a DVD and trying again?
I am also curious why you wouldn't move straight to 8.5(1)SU4
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
05-25-2012 12:59 AM
Hi Rob,
The issue was resolved when we used SFTP instead of FTP.
Not sure why, but it worked.
Thanks for the sticking through this with me. (+5 rewarded)
-rya
01-21-2024 01:17 AM
Hi All,
Me too faced same issue since file corrupted, got resolved by using new file.
Thanks and Regards
Sajid Pasha Muhammad
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