error postUpgradeCheck-00032.cop.sha512

[lana1]

Pls. help

just switched versions cucm 12.5 to 14 tried to run ciscocm.postUpgradeCheck-00032.cop.sha512 and got this message:

 Error encountered: The selected file is not valid. Please ensure that the COP/ISO file is intended for this release. MD5 Hash Value: 8a:f1:40:a3:d0:63:2c:2b:20:99:29:09:c9:0a:73:01

thx

[collinks2]

did you select remote file server or dvd as the source of the file.

Please make use of sftp  solar wind or any other sftp server to upload the cop file. You also need to install this file first before the pre-upgrade file

ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn

ensure you got the files from version 14 cop file. 

I have upgraded from cucm 12.5 to 14 in my lab

[lana1]

 Dear collinks2 

This file is already there installed :

ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn 

but error

But no help! 

[collinks2]

It was installed with error.

which method are you using to upload the files to cucm os?

send us screenshot here where it displays invalid file

[lana1]

dear collink2

both I was using SFTP and FTP 

now I have opened Cisco TAC and let see!

[collinks2]

ok.let me know the update

[Roger Kallberg]

That MD5 hash value does not match up with the post check file for CM14.

As @collinks2 wrote please make sure that you use the file for version 14 of CM.

[lana1]

Hi all

That's correct MD5 is not matching.

i use the file from cisco postUpgradeCheck-00032.cop.sha512

but no luck. tac case opened

thnx

[Jimmywick]

It is unnecessary to reboot system if cop install fails. You could check the messaging above the reboot not required message to see the specific reason for the “failure”.