02-07-2013 08:27 AM - edited 03-19-2019 06:14 AM
I was curious how the procedure changes with submitting TAC cases in a VMWare environment. I know in the previous situation, when I had physical machines I could get the serial number off the machine or in the CLI. How do you do this in the VMWare environment. How do they associate your software (in our case, CUCM, CUC and CUCCX) with your support contracts?
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02-07-2013 10:30 AM
Yup - just stick in a partial product code, e.g. jab for jabber, cucm for cucm etc.... site name, country.... and it retrieves parts associated with the contracts on my CCO account.
Aaron
02-07-2013 08:39 AM
Hi Chris
I generally associate my TAC cases with software part numbers - as 99/100 times these days it's a software defect I need to address. They don't require serials... at least on the online request tool.
Aaron
02-07-2013 08:41 AM
So instead of choosing the serial number option you search in the section below that?
02-07-2013 10:30 AM
Yup - just stick in a partial product code, e.g. jab for jabber, cucm for cucm etc.... site name, country.... and it retrieves parts associated with the contracts on my CCO account.
Aaron
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