We have a customer presently on 10.x who wants to upgrade to 12.5. This customer is presently using a macro to take the ANI field within CAD and copy it, paste it, and hit return in a Citrix window with their CRM software loaded. Is anyone aware of any 3rd party software, or a workaround, to make this work in Finesse? ... View more

I have found a little bit of information on this but was wondering if anyone had a little more detail on what's involved here. We have a customer that wants to implement ISE in their network environment. They want to ensure that the Cisco IP phones will register successfully with ISE. From my limited knowledge I know that there will need to be a certificate installed on the ISE appliance that will allow the Cisco phones to authenticate. Can anyone provide a little more detail on what would be involved to make this work? The client is running CUCM 10.x. ... View more

One of my colleagues mentioned to me that it was possible with a certain IOS version on the ISRG2 series (and I suppose on the 4K series as well) to terminate SIP trunks from two different vendors. In this case we would be terminating Verizon SIP and Sprint SIP. Is this the case and if so, does anyone know what version of code has to be running? ... View more

So I am having an issue pairing my LG headset with my DX650. The issues is that we have a lot of Bluetooth devices within range and my headset is not filtering to the top of the list to select. Is anyone else seeing a similar issue and how are you getting around it? ... View more

Based on the data sheet for the VG350 I do see that version 7.1 of CUCM is supported. I assume this is via a dev pack? I can't seem to find anything on adding support or what version of the dev pack should be loaded. I am trying to estimate configuration time for a customer. I am assuming like with any device the dev pack would need to be uploaded and installed and then the cluster rebooted to add support for the new device. ... View more

I have my LG G2 paired with my DX650. I can hand the call off via Bluetooth from my cell phone to my desk phone, but I do not see a "Move" option to do it the other direction. We are running 10.1 of CUCM. Can someone provide some insight into what I might be missing? ... View more

Let me preface this by saying I could probably fix it if I had access to our corporate UCM, but they do not let the voice engineers here touch it. What I am looking for is to see if there is a setting that may have been configured on our corporate UCM that is preventing me from loading any apps on my DX650 so I can point our internal support team to it. I basically can only see the dialer, and when I tap the home button I see basic screen with the clock and the general telephony controls. ... View more

Is it possible to create a device profile that more or less mirrors a desk phone? I've used Migrate Phone to mirror a desk phone to a CIPC phone, but was wondering if there was a way to do this with device profiles. ... View more

I was wondering if anyone came up with a nice way to mass associate ERLs to phones in CER? Can you import only the phones you want to edit (and associate to ERLs) or do you have to import all phones at the same time? I know with ERLs you can selectively import so you don't mess with existing ERLs. ... View more

I understand that CER versions lower than 9.x do not support 3850 switches. I am in a situation where my customer is running 8.6 and there isn't a plan yet on the horizon to upgrade their CER. Could one possibly add all of the phones manually on the 3850 switch to make it work? I realize this isn't best practice but wondered if it would work. ... View more