Failing To Retrieve Voice Mail from Phone (Logs supplied please help.)

[rochimbetete]

Good day team 

Please may you give me a second option on why when i pressing the voice mail button from the 1812 phone

[b.winter]

Hi,

can you please post more information? Your post has no real problem description...

[rochimbetete]

Good day 

Thank you for responding. The problem is this number 1812 has a CFA to voicemail but fails to retrieve voicemail from selecting the messages button.

[b.winter · Accepted solution]

If the Voicemail button is not working, then the line has no voicemail profile assigned and / or the voicemail integration in CUCM is not correctly configured.

Maybe you should check the documentation about the integration:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/integration/guide/cucm_sip/b_cucintcucmsip/b_cucintcucmsip_chapter_011.html