Having problems setting up Auto Attendant (Call Handler)

[mkmead]

I have to setup a auto attendant (Call Handler) in unity connections.

when I got to test the call handler and call it at the extension I setup I always here the following message before it plays the call handler prompts.

"Sorry,(blank) is not available" [Repeats]

I want it to skip this message and just play the message I setup on the call handler for the prompts.. for example...

Welcome to company XYZ..

press 1 for accounting

press 2 for IT

press 3 for marketing

press 4 for customer support

I tried setting the option under edit greeting to callers hear nothing but then it doesn't play my options message.

Any help would be appreciated! Thanks!

[Rob Huffman]

Hi there,

Have you checked that the Callers Hear is set to "my personal recording"

that the greeting is enabled with no end date and time. A nice way to force

this is by using the Alternate greeting which overrides all others (at least

for testing )

Cheers!

Rob

[jzellner]

You may want to check your schedule and if your "closed" greeting or other greetings are enabled over the standard or your desired greeting.

[cnuche]

Hi,

Seems that you are sending this to 'take a message' please check if this is a forwarded call to unity in such case create a rule for forwarded calls, and send this directly to the greeting you are looking for.

Let me know if this helps.

Regards,

Christian Nuche

PDI HD Team.