help in icd.aef scripting

[yaser.nss]

hi,

i have a problem in scripting chapter 7 icd.aef, i don;t know how to connect the select resource to agents in order to put the caller in queue: 

http://www.uccx.net/wp-content/uploads/2013/08/UCCX%20CRS%20Script%20Editor%20Reference%20Guide%20v1%208.0.1.pdf

Thanks

[Aaron Harrison · Accepted solution]

Perhaps describe what you have done, and where you are stuck.

Basically a 'select resource' step refers to the name of a CSQ; this is case sensitive and must be exact.

So you must first create a CSQ; assign a skill (or resource group) to it, and assign that skill or RG to an agent.

Aaron

[yaser.nss]

before i tried without creating CSQ name which I've failed, but after digging up i did find this blog 

http://blog.ine.com/tag/uccx/

which might be helpful.

am trying to apply it but when i stuck i will be back

Thanks for reply

[yaser.nss]

Hi Aaron,

have have this problem 

https://supportforums.cisco.com/discussion/10928771/cannot-connect-ip-phone-agent-service

i did try to restart IPPASvr.exe but useless your help please.

Thanks in advance

[yaser.nss]

the problem is solved,

Thanks Aaron