10-05-2012 03:47 PM - edited 03-19-2019 05:39 AM
In the directory listing when you right click on a user and go to Contact --> Status --> Calls, you can see who a user is on the phone with. How do I disable this or at least hide it from my operators?
We are runnig CUEAC client 8.6.2.611.
Ryan
10-08-2012 08:12 AM
Hi Ryan,
There is no way to hide this in CUAC, I can raise this as a feature request to the PM though.
Jamie
10-08-2012 10:12 AM
Thanks for the answer. Hopefully this can be added soon. Is there a way to just hide a specific extension from the CUEAC other than not including it in the directory sync? Conversely, if I do that, is there a way to add that extension as a 3rd party number in the CUEAC that's not part of the directory and thus wouldn't have that information present?
Ryan
10-08-2012 10:51 AM
Is there a way to just hide a specific extension from the CUEAC other than not including it in the directory sync?
You can use Directory Rules (page 58) to limit the results from AD in such a way that whatever you want to exclude doesn't meet the rule requirements.
...is there a way to add that extension as a 3rd party number in the CUEAC that's not part of the directory and thus wouldn't have that information present?
Only through the Speed Dials pane or External Directory (e.g. Home, Mobile, other numbers for a contact), not the Internal Directory.
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10-08-2012 10:54 AM
You could also manually change the MAC address on that contact so it is incorrect, therfore not receive any information about that device (including the "normal" BLF).
10-08-2012 12:43 PM
Are you referring to the user's entry in the backend database?
10-08-2012 01:07 PM
In the database the MAC address of the user is stored, you can change this in the console directory directly by finding the contact and going into the contact properties, click on Numbers and then change the MAC address.
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