12-10-2008 09:36 AM - edited 03-18-2019 10:08 PM
What setup is required for these reports to function correctly, or at all.
12-10-2008 04:20 PM
Hi Nicholas,
Here is the config doc for CUE Historical Reports;
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/configuration/guide/hrc/HRC.pdf
Hope this helps!
Rob
12-24-2008 02:25 AM
Hi Rob,
My name is Fernando.
I am very grateful to you for all trouble that you have solved on NetPro.
I have configured HRC on a XP. I set the CUE IP address when HRC Client prompt to connect. Then I can see reports but only of autoattendant pilot. I can't see internal calls or internal directory number.
Also I can see call history report on CUE Web Page, this way I can view reports of internal calls.
So, is it possible to see these kind of reports as I said earlier on HRC?
Thanks
12-24-2008 05:58 AM
Hey Fernando,
Happy Holidays! Glad to be of some small help here. I think the Reports that you are looking for are located here (via GUI Admin)
Reports Menu Options
Menu Option Description
Voice Mail
Displays statistics about the number of mailboxes configured, the number of messages and greetings, and the storage space on the system they use.
Mailboxes
Displays how many of each type of message was received by each user.
Backup History
Displays the backed-up files, backup dates, and success status.
Restore History
Displays the restored files, restore dates, and success status.
Network Time Protocol
Displays the NTP servers and the time difference between the NTP server and the call platform router clock.
Call History
(Cisco Unified CME only) Displays information about calls made on the system: the call ID, starting time, originating and terminating numbers, and duration.
Real Time Reports
View real time statistics for various call-related and application-related events.
Cisco Unity Express 3.2 GUI Administrator Guide
Hope this helps!
Rob
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