How do I make a new DID range of numbers work?

[smashson]

I've just been tasked with adding newly acquired numbers to our phone system.  I have very little to no experience with CUCM and need as much help as I can get.  I know you will need more information so please let me know and I will provide it.  Any help would be greatly appreciated.

[Chris Deren]

You do not add the range anywhere, you assign a number you own to a DN that needs one. How you assign it depend on how your dial plan is designed. How are other extensions defined, are they +e164, 10 digits, 4 digits, etc?  

[smashson]

We use four digit extensions and I have created extensions for the new numbers, but that didn't work.  I thought I had to create a translation pattern since the actual number is not like some of the existing numbers, but that didn't work either.  Our current numbers include 201547XXXX, 201209XXXX and the numbers I'm trying to get to work are 5512562XXX.  I'm reading about dial plans and I'm pretty much learning as I go.  I would really appreciate any help you can provide.  

[Chris Deren]

OK, let's start with the beginning of the call. What type of PSTN access do you have, i.e. SIP trunk, PRI, something else? We will want to look at the configuration of the GW/CUBE and perform debugs to see what is being offered, for SIP we want to do "debug ccsip messages", for PRI "debug isdn q931" assuming GW/CUBE is a Cisco router.

[smashson]

There are nine gateways listed. Some are Cisco 2 2821s, 2 2851s, 3 ISR 4351s, 2951 and 2911.

[smashson]

which device should I run these commands on?

[Chris Deren]

The one where the DIDs are arriving to, you need to determine which location they are associated with and based on the GW/trunk configuration, i.e. device pool, etc. start there.

[smashson]

I ran the debug isdn command and it is on

[Chris Deren]

Can you post the debug results along with the number you called, also include "show run" from the device.

[smashson]

User Access Verification

Password:
LindenVG>enable
Password:
LindenVG#show run
Building configuration...

Current configuration : 9025 bytes
!
! Last configuration change at 11:14:05 EST-DST Mon Oct 1 2018
! NVRAM config last updated at 13:59:23 EST-DST Mon May 21 2018
!
version 15.5
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
no platform punt-keepalive disable-kernel-core
!
hostname LindenVG
!
boot-start-marker
boot-end-marker
!
!
vrf definition Mgmt-intf
 !
 address-family ipv4
 exit-address-family
 !
 address-family ipv6
 exit-address-family
!
card type t1 0 1
logging buffered 1122233
enable password 7 013905454B3F5503
!
no aaa new-model
clock timezone EST -5 0
clock summer-time EST-DST recurring
!
!
!
!
!
!
!
!
!

no ip domain lookup
ip domain name city.jerseycity.gov

!
!
!
!
!
!
!
!
!
!
subscriber templating
multilink bundle-name authenticated
!
!
!
!
isdn switch-type primary-ni
!
!
!
!
!
voice service voip
 ip address trusted list
  ipv4 172.17.207.5
  ipv4 172.17.207.7
  ipv4 172.17.207.0
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 redirect ip2ip
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 sip
  bind control source-interface GigabitEthernet0/0/0
  bind media source-interface GigabitEthernet0/0/0
  rel1xx disable
  header-passing
  registrar server expires max 600 min 60
  no call service stop
!
voice class codec 1
 codec preference 1 g711ulaw
 codec preference 2 g729r8
!
!
!
!
!
!
voice translation-rule 1
 rule 1 /^.*\(....\)/ /\1/
!
!
voice translation-profile In
 translate called 1
!
!
!
!
application
 global
  service alternate DEFAULT
 !
!
!
!
voice-card 0/1
 dsp services dspfarm
 no watchdog
!
voice-card 0/2
 no watchdog
!
license udi pid ISR4351/K9 sn FDO184301B3
!
username admin privilege 15 password 7 11231A4407265800
!
redundancy
 mode none
!
controller T1 0/1/0
 framing esf
 clock source line primary
 linecode b8zs
 cablelength short 110
 pri-group timeslots 1-24 service mgcp
 description Verizon Circuit
!
controller T1 0/1/1
 framing esf
 clock source line secondary
 linecode b8zs
 cablelength short 110
 pri-group timeslots 1-24 service mgcp
!
controller T1 0/1/2
 framing esf
 linecode b8zs
 cablelength short 110
 pri-group timeslots 1-24 service mgcp
 description Verizon Pri Circuit
!
controller T1 0/1/3
 framing esf
 linecode b8zs
 cablelength long 0db
!
!
!
ip tftp source-interface GigabitEthernet0
!
!
!
!
interface GigabitEthernet0/0/0
 description LAN interface
 ip address 172.17.207.10 255.255.255.0
 negotiation auto
!
interface GigabitEthernet0/0/1
 no ip address
 shutdown
 negotiation auto
!
interface GigabitEthernet0/0/2
 no ip address
 shutdown
 negotiation auto
!
interface Service-Engine0/1/0
!
interface Serial0/1/0:23
 encapsulation hdlc
 isdn switch-type primary-ni
 isdn incoming-voice voice
 isdn bind-l3 ccm-manager
 no cdp enable
!
interface Serial0/1/1:23
 encapsulation hdlc
 isdn switch-type primary-ni
 isdn incoming-voice voice
 isdn bind-l3 ccm-manager
 no cdp enable
!
interface Serial0/1/2:23
 encapsulation hdlc
 isdn switch-type primary-ni
 isdn incoming-voice voice
 isdn bind-l3 ccm-manager
 no cdp enable
!
interface Service-Engine0/2/0
!
interface GigabitEthernet0
 vrf forwarding Mgmt-intf
 no ip address
 shutdown
 negotiation auto
!
ip forward-protocol nd
no ip http server
ip http authentication local
no ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip route 0.0.0.0 0.0.0.0 172.17.207.254
!
!
!
snmp-server community ddbos2000 RO
snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart
snmp-server enable traps vrrp
snmp-server enable traps ds1
snmp-server enable traps ds3
snmp-server enable traps tty
snmp-server enable traps eigrp
snmp-server enable traps ospf state-change
snmp-server enable traps ospf errors
snmp-server enable traps ospf retransmit
snmp-server enable traps ospf lsa
snmp-server enable traps ospf cisco-specific state-change nssa-trans-change
snmp-server enable traps ospf cisco-specific state-change shamlink interface-old
snmp-server enable traps ospf cisco-specific state-change shamlink neighbor
snmp-server enable traps ospf cisco-specific errors
snmp-server enable traps ospf cisco-specific retransmit
snmp-server enable traps ospf cisco-specific lsa
snmp-server enable traps xgcp
snmp-server enable traps config-copy
snmp-server enable traps config
snmp-server enable traps dsp card-status
snmp-server enable traps entity
snmp-server enable traps event-manager
snmp-server enable traps frame-relay
snmp-server enable traps frame-relay subif
snmp-server enable traps hsrp
snmp-server enable traps ipmulticast
snmp-server enable traps msdp
snmp-server enable traps mvpn
snmp-server enable traps pim neighbor-change rp-mapping-change invalid-pim-message
snmp-server enable traps pppoe
snmp-server enable traps cpu threshold
snmp-server enable traps rsvp
snmp-server enable traps l2tun session
snmp-server enable traps atm subif
snmp-server enable traps flash insertion removal
snmp-server enable traps isdn call-information
snmp-server enable traps isdn layer2
snmp-server enable traps isdn chan-not-avail
snmp-server enable traps isdn ietf
snmp-server enable traps cnpd
snmp-server enable traps bgp
snmp-server enable traps ipsla
snmp-server enable traps dial
snmp-server enable traps voice fallback poor-qov
!
!
control-plane
!
!
voice-port 0/1/0:23
!
voice-port 0/1/1:23
!
voice-port 0/2/0
!
voice-port 0/2/1
!
voice-port 0/1/2:23
 !
 !
 !
 !
!
mgcp
mgcp call-agent 172.17.207.7 2427 service-type mgcp version 0.1
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
mgcp package-capability sst-package
mgcp package-capability pre-package
mgcp default-package fxr-package
no mgcp package-capability res-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax rate 9600
mgcp fax t38 ls_redundancy 2
mgcp rtp payload-type g726r16 static
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
sccp local GigabitEthernet0/0/0
sccp ccm 172.17.207.7 identifier 1 version 7.0
sccp ccm 172.17.207.5 identifier 2 version 7.0
sccp ccm 172.17.96.5 identifier 3 version 7.0
sccp
!
sccp ccm group 1
 associate ccm 1 priority 1
 associate ccm 2 priority 2
 associate ccm 3 priority 3
 associate profile 2 register LDN_HW_XCD
 associate profile 1 register LDN-HW-CFB
 keepalive retries 5
 switchover method immediate
 switchback method immediate
 switchback interval 15
 signaling dscp af31
!
ccm-manager music-on-hold
!
ccm-manager fallback-mgcp
ccm-manager redundant-host 172.17.96.5 172.17.207.5
ccm-manager mgcp
ccm-manager config server 172.17.207.5
ccm-manager config
!
dspfarm profile 2 transcode
 codec g729abr8
 codec g729ar8
 codec g711alaw
 codec g711ulaw
 codec pass-through
 maximum sessions 6
 associate application SCCP
!
dspfarm profile 1 conference
 codec g729br8
 codec g729r8
 codec g729abr8
 codec g729ar8
 codec g711alaw
 codec g711ulaw
 maximum sessions 8
 associate application SCCP
!
dial-peer voice 1 pots
 translation-profile incoming In
 incoming called-number ....
 direct-inward-dial
!
dial-peer voice 100 voip
 description Calls to PISC PUB
 preference 1
 destination-pattern [24-7]...
 session protocol sipv2
 session target ipv4:172.17.207.7
 voice-class codec 1
 dtmf-relay sip-notify sip-kpml rtp-nte
 no vad
!
dial-peer voice 101 voip
 description Calls to PISC Sub
 preference 2
 destination-pattern [24-7]...
 session protocol sipv2
 session target ipv4:172.17.207.5
 voice-class codec 1
 dtmf-relay sip-notify sip-kpml rtp-nte
 no vad
!
dial-peer voice 911 pots
 preference 1
 destination-pattern 911
 forward-digits 3
!
dial-peer voice 9112 pots
 preference 2
 destination-pattern 911
 forward-digits 3
!
dial-peer voice 11 pots
 preference 1
 destination-pattern 1[2-9]..[2-9]......
 forward-digits 11
!
dial-peer voice 12 pots
 preference 2
 destination-pattern 1[2-9]..[2-9]......
 forward-digits 11
!
dial-peer voice 7 pots
 destination-pattern 9[2-9]......
 forward-digits 7
!
dial-peer voice 8 pots
 destination-pattern 9[2-9]......
 forward-digits 7
!
dial-peer voice 9011 pots
 preference 1
 destination-pattern 9011T
 prefix 011
!
dial-peer voice 90112 pots
 preference 2
 destination-pattern 9011T
 prefix 011
!
dial-peer voice 102 voip
 description Calls from UCM
 session protocol sipv2
 incoming called-number 1T
 voice-class codec 1
 dtmf-relay rtp-nte
!
dial-peer voice 9411 pots
 preference 1
 destination-pattern [2-8]11
 forward-digits 3
!
!
sip-ua
 retry invite 2
!
!
line con 0
 stopbits 1
line aux 0
 stopbits 1
line vty 0 4
 exec-timeout 45 0
 password 7 143D114A1C307927
 logging synchronous
 login
line vty 5 15
 exec-timeout 30 0
 password 7 132F14531B385726
 logging synchronous
 login
!
network-clock synchronization automatic
network-clock input-source 1 controller T1 0/1/0
network-clock input-source 2 controller T1 0/1/1
ntp master 3
ntp server 172.17.254.254
!
end

LindenVG#

[smashson]

I forgot to include the number I dialed. 5512562512

[Chris Deren]

Please post "debug isdn q931" along with he number you dialed.

[smashson]

oh

[smashson]

I receive an invalid input detected at the first digit.

[smashson]

I'm guessing I did something wrong?