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How to check start when the CUCM Sub lost connectivity on the CUCM Pub

ccg-collab1
Level 2
Level 2

How to check on the logs start when the CUCM Sub lost connectivity on the CUCM Pub.

1 Reply 1

Manish Gogna
Cisco Employee
Cisco Employee

Hi,

When a cucm server loses connectivity with the other server in the server the following alert is seen

Error Message

CCM_CALLMANAGER-CALLMANAGER-1-SDLLinkOOS : SDL link to remote application is out of service  Remote Application IP Address [String] Unique Link ID [String] Local Node ID [UInt] Local Application ID [Enum]Remote Node ID [UInt] Remote Application ID [Enum]

Explanation   This alarm indicates that the local Unified CM has lost communication with the remote Unified CM. This alarm usually indicates that a node has gone out of service (whether intentionally for maintenance or to install a new load for example; or unintentionally due to a service failure or connectivity failure).

Recommended Action   In the Cisco Unified Reporting tool, run a CM Cluster Overview report and check to see if all servers can communicate with the Publisher. Also check for any alarms that might have indicated a CallManager failure and take appropriate action for the indicated failure. If the node was taken out of service intentionally, bring the node back into service.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/8_x/ccmalarms801.html

If you have anything specific going on in your network please share the details about the same.

Manish