How to check which licences do I need on an ISR4321 for voice

[allo.oliveira]

I have the following configuration applied on an ISR4321 router with a VIC. It worked fine for a period, but now it doesn’t work.

I suspect the issue may be related to the lack of license. No changes were applied to the router and the IP connectivity between endpoints is ok.

Can someone tell me what licenses I need for the configured features and how I can verify that the licenses are enabled?

router-xxx#sh run | sec voice
voice-card 0/1
no watchdog
voice-port 0/1/0
cptone BR
connection plar 1111
voice-port 0/1/1
voice-port 0/1/2
voice-port 0/1/3
dial-peer voice 5505 pots
destination-pattern 5505
port 0/1/0
forward-digits 0
dial-peer voice 1111 voip
description xxxxxx
destination-pattern 1111
session protocol sipv2
session target ipv4:x.x.x.x
codec g711alaw

Thanks

[Roger Kallberg]

Can you please share the output from show license all and sh run | s license? You'll need UCK9 for voice services. That's turned on with this command license boot level uck9, if you haven't accepted the end user license agreement on the router you'll do that with this command license accept end user agreement and then answer yes to the question.

[allo.oliveira]

Hi @Roger Kallberg 

#show license all
Smart Licensing Status
======================

Smart Licensing is ENABLED

License Conversion:
Automatic Conversion Enabled: False
Status: Not started

Export Authorization Key:
Features Authorized:
<none>

Utility:
Status: DISABLED

Smart Licensing Using Policy:
Status: ENABLED

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: cslu
Cslu address: <empty>
Proxy:
Not Configured

Miscellaneous:
Custom Id: <empty>

Policy:
Policy in use: Merged from multiple sources.
Reporting ACK required: yes (CISCO default)
Unenforced/Non-Export Perpetual Attributes:
First report requirement (days): 365 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 90 (CISCO default)
Unenforced/Non-Export Subscription Attributes:
First report requirement (days): 90 (CISCO default)
Reporting frequency (days): 90 (CISCO default)
Report on change (days): 90 (CISCO default)
Enforced (Perpetual/Subscription) License Attributes:
First report requirement (days): 0 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 0 (CISCO default)
Export (Perpetual/Subscription) License Attributes:
First report requirement (days): 0 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 0 (CISCO default)

Usage Reporting:
Last ACK received: <none>
Next ACK deadline: Nov 16 16:00:01 2023 UTC
Reporting push interval: 30 days
Next ACK push check: <none>
Next report push: Dec 04 19:48:34 2023 UTC
Last report push: <none>
Last report file write: <none>

Trust Code Installed: <none>

License Usage
=============

uck9 (ISR_4321_UnifiedCommunication):
Description: uck9
Count: 1
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: uck9
Feature Description: uck9
Enforcement type: NOT ENFORCED
License type: Perpetual

Product Information
===================
UDI: PID:ISR4321/K9,SN:TSP26160297

Agent Version
=============
Smart Agent for Licensing: 5.0.6_rel/47

License Authorizations
======================
Overall status:
Active: PID:ISR4321/K9,SN:TSP26160297
Status: NOT INSTALLED
Status:PAK

Legacy License Info:
regid.2014-12.com.cisco.ISR_4321_UnifiedCommunication,1.0_0014b4b8-cf2c-4ed3-83bf-e5ea206791d2:
DisplayName: uck9
Description: uck9
Total available count: 1
Term information:
Active: PID:ISR4321/K9,SN:TSP2616YYYY
License type: PERPETUAL
Term Count: 1

#sh run | sec license
license udi pid ISR4321/K9 sn TSP2616YYYY

And I got this output from debug

*Dec 5 12:00:00.494 UTC: //VGW-SL/Info/vgw_sl_periodicityIntervalCB:License Periodicity timer expired.
*Dec 5 12:00:00.495 UTC: //VGW-SL/Function/vgw_license_get_type:
*Dec 5 12:00:00.495 UTC: //VGW-SL/Info/vgw_sl_periodicityIntervalCB:Last reported usage:0 Current usage:0 for Interval type:2 Interval:1
*Dec 5 12:00:00.495 UTC: //VGW-SL/Info/vgw_sl_periodicityIntervalCB:Hours left for PT expiry:152
*Dec 5 12:00:00.495 UTC: //CUBE-SL/Function/cube_sl_InitPeriodicityTimer:
*Dec 5 12:00:00.495 UTC: //CUBE-SL/Info/cube_sl_InitPeriodicityTimer:License Periodicity timer started for 3600000 milliseconds
*Dec 5 12:00:00.495 UTC: //CUBE-SL/Function/cube_license_get_type:
*Dec 5 12:00:00.495 UTC: //CUBE-SL/Info/cube_sl_periodicityIntervalCB:Last reported usage:0 Current usage:0 for Interval type:2 Interval:1

Any idea on how can I fix it?

Thank you so much.

[Roger Kallberg · Accepted solution]

You need to configure Smart Licensing on the router and you should likely also update IOS on it to a version that does not have the functionality to stop SIP services when the license period has expired. Advice you to use version 17.6.4 or 17.9.4.

[allo.oliveira]

Hi @Roger Kallberg 

You were right. I updated the IOS version earlier today and SIP service is up again.

Thank you for all your help.