Unified Communications Infrastructure

Hi! I set the hunt pilot with native call queuing a couple days ago, and only today started receiving complaints about agents not being able to transfer to those hunt pilot numbers. Before enabling call queuing, it was possible to transfer calls to t...

Hi Anynone I want to know how to flow calls with mute, is there any documentation regarding that I tried to find it but had no luck. if know the flow call with mute how does the RTP stop sending with a party or the document regarding explaining the f...

After migrating two sites' PSTN connections over from T-1 PRI and T-1 CAS to SIP, problems have been reported of intermittent/inconsistent faxing success. Initially, these reports came out of our "Trouble Site" which has all fax machines hung off a P...

I have an issue with the RTMT not showing the call logs for the publisher server under Voice/Video >> Session trace logs view >> RealTime data.The logs are working fine for the subscribers' servers.Do you have any recommendations on what I can check ...

Hello, Is it feasible to use the CUCM Web Dialer feature over Expressway to embed the URL into a cloud application? Thank you in advance for any help. Regards,

Hi, We have a CUCM 12.5 cluster both devices the publisher and subscriber is reporting high disk usage.  I have ran the Cisco free common space COP file to no improvement.  Both nodes are setup using one partition with each device provision for 110G....

Hi dear friends,is this possible to have "Jabber Screen Share" between 2 CUCM in two site A & B for example..?in both site A and B, we have CUCM + CUP (im&presence)

I have a Hunt Pilot number and a Line Group and Hunt List created with 1 member in the Hunt List, Question is Can that one member be call forward external.It is a VG Analog port but I also try a Cisco Device also a  member of the hunt list it will no...

Hi, We're in the process of reducing our billing cost for our DID usage and would like to know the best way to approach this. I ran the Unused DID report and having the carrier run reports of the DID usage on their side.  Our concern is we don't want...

I have a directory number that is shared across multiple phones.  We're trying to send calls from specific numbers to voicemail.  I have a voicemail box set up, but when we test it nothing happens when pressing iDivert softkey button.  Doesn't iDiver...

Dears, Hope you are doing wellWe have no issues with jabber inside the Local network as everything works very well, also when using external network and calling internal numbers from jabber and answering from the Cisco SIP phones also everything is w...