10-20-2011 06:55 AM - edited 03-19-2019 03:49 AM
We have a user who moved phyical phones and extensions to a new Mac address on another phone. When I open the user's profile in CM they have the new Mac address of their new phone and the old Mac address of their old phone still listed?
How do I remove this Controlled Device under their user account profile?
Solved! Go to Solution.
10-20-2011 07:02 AM
Joe,
Click on the 'Device Associations' button. This will bring you to a search window where you can check or uncheck the necessary boxes to make sure the user is associated with the proper phone.
HTH,
Adam
10-20-2011 07:02 AM
Joe,
Click on the 'Device Associations' button. This will bring you to a search window where you can check or uncheck the necessary boxes to make sure the user is associated with the proper phone.
HTH,
Adam
03-03-2017 01:20 AM
Hi Adam,
Could you please have a look the following request I created? I think it is related to this post in someway.
https://supportforums.cisco.com/discussion/13239121/remove-all-associated-cucm-ver-105213043-3
Thank you.
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