03-11-2013 03:48 PM - edited 03-19-2019 06:24 AM
We have Cisco 7940 and 7945 phones here. The phone will allow one to look at the placed/missed/received phone calls on the phone up to 100 records. Is there a way to retrieve these information out of the phone through web interface or some other means?
If this is not possible, is there any other way to retrieve the logs?
03-12-2013 05:24 AM
Those logs are stored at the phones and there is no interface to retrieve the logs. CDR is probably your best bet.
03-16-2013 11:07 PM
I tried to find CDR information but after reading it, I did not find anything that can help finding the call records. Would you elaborate what is the steps to retrieve the records? Thanks.
03-18-2013 04:52 AM
You didn't specify your CUCM version, but iirc this has been pretty standard across versions. Just keep in mind that the menu options might be slightly different. Login to Cisco Unified Serviceability. From the menu, select Tools -> CDR Analysis and Reporting. From the newly opened window, select CDR -> Search -> By User/Extension. Depending on your configuration, you'll either enter a number for which you want to check call history in the Extensions field and press the Add Extension button to add it to the list, or click on 'Search Extension(s) based on User(s)' and search by user name.
Once the extensions list has one or more extensions listed, and you've selected the appropriate date range, press the 'OK' button. Keep in mind 2 caveats -- 1) This interface only retrieves 100 records at a time so you may need to run multiple searches. 2) The date range you enter in the initial search criteria is in UTC/GMT.
...of course this requires you to enable CDR (service parameters -> Call Manager -> CDR Enabled Flag. To enable CMR, hit the Advanced button and enable the 'Call Diagnostics Enabled' setting. The CDR records will show you placed/received calls as well as missed calls (i.e. the line is set to cfna to voicemail and you see the final destination of the call is voicemail -- that's a missed or unanswered call). The CMR data is accessed via the interface described in the first section above by clicking on the 'view' link at the far right column in the search results. It'll popup a new window with qos related data, endpoint addresses, etc.
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