I can’t reach my IP Phone over Web

[Homayoun Baghestani]

Hi ,

CUCM 10.5

I have a problem that I can’t reach my Devices (9951) over IP (IP V4 Address) .

If I control my device in CUCM , Device , Phone I see that my Phone has a IP Address , I can ping this also but If I try reach the Device over the IP-Address I get “Timeout” as the error message .

Any idea for me ?

Best Regards

Homayoun

[devils_advocate]

Go into the Phone itself within CUCM and scroll down to 'Product Specific Configuration Layout'.

There you will find a setting called 'Web Access'

Make sure this is set to enable and you should be able to access the phones web interface.

If you want to enable this for all phones, you need  to do it at the global level.

[Homayoun Baghestani]

Hi devils_advocate ,

Thanks for your support.

It is set to enable but it still doesn’t work , shall I restart some services on CUCM?

Best Regards

Homi

[devils_advocate]

You shouldn't need to restart services.

Have you got a firewall in between your machine and the IP range of the phone?

[Homayoun Baghestani]

yes we have a Firewall , do you think iit is the Problem (packet drop) ?

i will check it .

Best Regards

Homayoun

[devils_advocate]

Check for any drops for port 80.

[Homayoun Baghestani]

Hi,

it is indeed a problem with FW , a lot of package are dropped by FW.

Thanks for your support

Best Regards

Homayoun

[Jonathan Els]

Hi, just to cover the obvious, do you restart the phone after applying the setting?

[Homayoun Baghestani]

Hi Jonathan,

Thanks for your Answer.

Yes i did restart the Phone but it didn't help.

i'm checking the FW -Rules.

Best Regards

Homayoun