Long story short have external number that is translated to a phone, that person left company and previous person changed translation to point another pre-existing phone (2 external to 1 phone), that person left... Repeat cycle until you now have 6-8 external numbers pointing to one extension times a few people and it's nuts. Now I need to determine which external numbers are still getting traffic. In the CDR I'm not seeing anything about the call translation process and traversal thru the translation patterns, I just see the external number arriving at the internal extension. How do I get that level of detail. A simple field of initial incoming called number is really what I need.
If these phones and numbers where not for VP's and CxO level people I'd break them down into a few different extensions in the phone and wait a month but that will not work with this level of people and I'm trying to reclaim some 40 numbers in total over several years of previous person doing this game.
Circuit provider wants to change for all that call details and I'm trying to avoid that.
