installing calibre quality management

[Paul Austin]

Hi All, I'm trying to install QM on a VM to basically record UCCX agents but the instal script just doesn't seem to be following the guide at all. I get as far as running the .exe file then all I get is an installation complete message and no post install script so i don't get to tell it what call manager/uccx etc to refer to. Within windows start i have the application to start but all I'm offered is a login window. I've tried all the usual suspects - admin/Admin/Administrator/administrator but nothing is valid. I've removed the application, re run it, applied a patch file - all the same.

Any help/ideas greatly accepted as i'm totally lost.

Thanks 

[jackshe]

Hi Paul,

Is it possible that your VM doesn't have some of the required software? In this guide on page 34 there is a list of required 3rd party software.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_9x/installation/guide/qm90-installation-user-guide-cisco.pdf

Jack

[Paul Austin]

Hi Jack, Yep been through all of that again but it still won't run the postinstall.exe script, when I do a search for the postnatal.exe file it isn't even on the server, of course it may not be written to disk. Even when I laugh the Quality managementAdministrator application itself and enter either of the SQL usernames as defined during the pre-requisites steps, I get an error "Error getting administrator password: Cannot get many Persons Information".

Paul

[Paul Austin]

The more i read, the more confused I get. Basically, I am going through the VM machine and what has been already loaded is windows 2008 and sql 2008 R2 however it is a single server on a UCS server that only needs a small sizing. the design says I should have 2 vCPU and 4 Gig of RAM whereas another part says a max of 1 vCPU and 2 Gig of RAM.

[jackshe]

Hi Paul,

If you still have a lot of trouble after following the guide to the dot then may I suggest you give TAC a call. There can be a lot of variables in a virtual machine set up, such as permissions and virtual machine settings etc.  This will also become more frustrating if you add hardware uncertainties.

Regards,

Jack