ipcc script

[Nkechi Latunji]

i struggle with ipcc scripts. can someone pls explain how to make a message loop 30 sec and then 90 sec, until caller hangs up if no agents available. i have got it working to where the message is played that all agents are busy. i would like this to loop

Thanks

Nki

[Gabriel Saavedra]

Hi,

You need to use the label step and the go to step.

Start

Accept

Select Resource

     Label Loop

          Play Prompt

     Go to Loop

Terminate

End

That way the caller will hear the prompt or prompts you want to play for them.

Gabriel.

[Nkechi Latunji]

Thanks, how to I get the message/prompt to loop in 30 seconds and then 60 seconds until infinity

[Gabriel Saavedra]

Well, with that, the call will be there until the agent gets ready or the caller hungs up. So you can have one or more prompts there.

Gabriel.