05-24-2011 08:31 AM - edited 03-19-2019 02:59 AM
i struggle with ipcc scripts. can someone pls explain how to make a message loop 30 sec and then 90 sec, until caller hangs up if no agents available. i have got it working to where the message is played that all agents are busy. i would like this to loop
Thanks
Nki
05-24-2011 09:25 PM
Hi,
You need to use the label step and the go to step.
Start
Accept
Select Resource
Label Loop
Play Prompt
Go to Loop
Terminate
End
That way the caller will hear the prompt or prompts you want to play for them.
Gabriel.
05-25-2011 06:39 AM
Thanks, how to I get the message/prompt to loop in 30 seconds and then 60 seconds until infinity
05-25-2011 07:35 AM
Well, with that, the call will be there until the agent gets ready or the caller hungs up. So you can have one or more prompts there.
Gabriel.
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