06-28-2013 12:58 PM - edited 03-19-2019 06:55 AM
I would like to download the audio files of all voicemails for a specific extension.
Is this possible?
We have Unity Connection version 9.1.1
Solved! Go to Solution.
06-28-2013 01:24 PM
06-28-2013 01:02 PM
You can give yourself access to the voicemai account, login through the Web INbox and start downloading or you may use IMAP and login with an email client such as Outlook. IMAP will download all messages to Outlook. Web InBox might be easier though.
Cheers!
06-28-2013 01:05 PM
Unfortunately our voicemail to email function was not working for several hours on this extension and that is why I wish to download all voicemails.
I'll give the Web Inbox a try.
Thanks.
06-28-2013 01:07 PM
Remember, Unity Connection stores a copy of all voicemails locally. If Exchange is offline, the voicemails are still there. But if the end users deletes these from Exchange, they will be deleted off CUC.
06-28-2013 01:10 PM
That's what I figured.
But it doesn't seem that the voicemails received on Unity Connection during the downtime of the voicemail forwarding are being pushed to the Inbox.
New voicemails are going directly to the Inbox after fixing the forward to email issue.
06-28-2013 01:12 PM
Sounds like Exchange went down or was offline. Unity Connection received voicemails for a particular user, but never sync'd back to Exchange when it came back. Correct?
06-28-2013 01:15 PM
It was not an Exchange issue but an issue with this particular line. Other users(myself included) were receiving emails and voicemails in email just fine.
It's a Help Desk line which doesn't have a physical phone attached to it. It goes directly to voicemail and then in turn the voicemails are sent directly to the Help Desk email.
06-28-2013 01:17 PM
Ah. So store and forward and forward to an smtp address in Unity? If you log into Web Inbox and they are not there.. mostly likely they are gone then. (if you had Foward all, no store)
06-28-2013 01:20 PM
Yes, store and foward to an smtp address in unity.
I have never used Web Inbox. I am following these instructions but am not seeing what they are describing.
My only option when I login to http://serveripaddress/ciscopca is "Messaging Assistant".
06-28-2013 01:24 PM
06-28-2013 01:26 PM
Thanks! That worked. But it says "Message Access not enabled".
Can you tell I'm not the VoIP guy here? LOL He's gone today so I'm working on it.
06-28-2013 01:30 PM
You will need to enable it the CUC Admin GUI. Its the class of service I believe to turn this on. This gives access to the user to view Web Inbox messages.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/troubleshooting/guide/9xcuctsg217.html
06-28-2013 01:37 PM
just as an aside - there's a fairly new tool you can use as an admin to fetch messages and archive them as EMLs locally (including secure) - the Message Archiver may be of interest to you here:
http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/MessageArchiver.html
does require admin access, of course...
06-28-2013 01:51 PM
OK, I found the option to enable it and the Web Inbox is now working. It looks like the voicemails are all there! Thanks Tommer Catlin!
Cool link lindborg, might come in handy. Thanks!
07-16-2019 01:09 PM
This was extremely helpful.
We used the updated CLI application for 11.x: http://www.ciscounitytools.com/Applications/CxN/MessageArchiverCli/MessageArchiverCli.html
Application admin and password is needed to login using the HTTP method (CUMI) and downloaded the messages in seconds for a user.
Thanks!
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