IVR Functionality

[fgasimzade]

Hello everyone!

Is it possible to configure IVR (scripts) in the following manner:

If I dial an internal number and no one picks up the phone the call is forwarded to IVR CTI number, IVR sends a request to our Resource Management server to see if this person is available today, or he is on vacation or something and depending on results IVR plays a file for example "This person is on vacation from the 5th of September until the 23rd of September"

Thank you in advance!

[Chris Deren · Accepted solution]

What is the Resource Management application?  You can definitely use Cisco IP-IVR to read froma  database or an XML file.

Chris

[fgasimzade]

There isnt any Resource Management application yet, we just think of it. So IP IVR can read from for example MS SQL?

[Chris Deren]

Correct.

HTH,

Chris