03-22-2012 05:06 AM - edited 03-19-2019 04:38 AM
Hi ,
Once user is getting connected to the IVR, then either call is going into mute mode or gets disconnected intermittently.
I am unable to understand why this happen any one have any solution for this issue.
regards
amit
03-22-2012 06:38 AM
Is this happening to only 1 user? Any commonalities when it happens (same time every day, same queue, same script, etc)?
03-22-2012 06:42 AM
Hi Amit,
Request you to please provide the full details like what is the call scenario, what all products\versions, call flow, script snapshot and attach respective logs as well to understand it and check the root cause for it.
Thanks,
Anand
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