Jabber Call feature disabled

[Rafael A Souza]

Hi everyone.

I´m facing a problem with Jabber where the call feature is disabled, only to one user. The user is able to connect on Jabber but he can´t do any call. On the CallManager, the CSF device appears as Unregistered.

I have checked all the configurations on the CM and Presence , the LDAP user is correct, active and linked to the correct telephone number.

Does anyone have some idea or advise?

Thank you.

[Jaime Valencia]

I'd start by isolating if it's the user or the HW, try using the same credentials on a computer where you know it works fine.

HTH

java

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[Rafael A Souza]

Hi Jaime, thanks for your answer, but I´ve already done this and the same problem has happened.

[Leonardo Santana]

Hey Rafael,

CHeck this points:

• Verify that the end user is associated with IP Phone in CUCM.
• Verify that the CCMCIP Profile is associated with the user in Cisco Unified Presence Server (CUPS).
• Verify that the device and DN can be controlled by CTI in CUCM.

Go on Help-> Show Connection Status to see your connections with CUCM, LDAP.

Regards

Leonardo Santana