07-03-2018 12:16 AM - edited 03-19-2019 01:27 PM
Good afternoon.
This problem occurs in Cisco Jabber
when connecting a softphone and not a landline phone.
Incoming calls to this number SoftPhone issues cause 1459617833 - CCM_SIP_503_SERVICE_UNAVAILABLE.
At the same time Outgoing calls from Softphone to any number successfully pass.
Help me understand why this is happening?
Solved! Go to Solution.
06-09-2019 10:16 PM
Blocked Antivirus.
When added to exceptions, everything worked.
07-03-2018 05:11 AM
What is the Jabber soft phone registered to? CUCM, CME, something else?
07-03-2018 05:23 AM
07-03-2018 06:18 AM
Can you provide sip traces/debugs
you can also run wireshark on the client to get the SIP messaging on the machine that has Jabber installed.
07-04-2018 12:37 AM
WireShark traffic with an incoming call to the client does not reach anything.
With the outbound I see the SIP Message. (attach screenshot WireShark SIP Messege)
I also attach screenshots of CDR CUCM and Traces CUCM (Incoming and outbound calls)
06-09-2019 10:16 PM
Blocked Antivirus.
When added to exceptions, everything worked.
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