04-25-2019 08:40 AM
Hi Guys,
I have CUCM 8.5 and UCCX 8.5 integration was working and Jtapi with CTI route point were registered but when I restarted the UCCX server I lost the connection then CTI route point is unknown and JTAPI is unknown!
I tried to re-sync the JTAPI and data from CUCCX but didn't effected! I noticed that in UCCX service Cisco Unified CCX Enigne service is shutdown I tried to start it but going to be partial then go to shutdown?
I restarted the server again but the problem didn't solved!
Any Idea for this please?
Thanks for all
Solved! Go to Solution.
04-26-2019 10:26 PM
I came back here because it solved! it's very strange...after long troubleshooting times and reading the logs from RTMT then I decided to recreate another JTAPI password from CCX and after i recreate a now one asked me to restart the CCX engine service then I went to services and restarted it...Wow it works and all JTAPI are registered with CTI route point as well.
Maybe problem with sql db issue but finally i got it working!
04-26-2019 09:24 PM
Hi there
May be the files got corrupted and and you are hitting the bug. How does it sound upgrading to a latest patch for UCCX ?
Hope this Helps
Cheers
Rath!
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04-26-2019 10:26 PM
I came back here because it solved! it's very strange...after long troubleshooting times and reading the logs from RTMT then I decided to recreate another JTAPI password from CCX and after i recreate a now one asked me to restart the CCX engine service then I went to services and restarted it...Wow it works and all JTAPI are registered with CTI route point as well.
Maybe problem with sql db issue but finally i got it working!
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