Locked Application Account in Unity 10.5

[Zdravko Nozharov]

Hello,
I've tried to login several times with wrong password and administration web account was locked.

1. I login via SSH and run command: utils reset_application_ui_administrator_password but is still locked

2. I also use utils reset_application_ui_administrator_name to change the name and again reset password but is till locked

3. I also tried to disable account locking with set accountlocking disable but nothing

Do you know other methods for password recovery?

[hsood · Accepted solution]

Hi Zdravko.

You might give this a try:

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-connection/68400-unity-conn-password-recovery.html#unlock

Please rate and mark correct if helpful.

Regards,

Hitesh

[Zdravko Nozharov]

Hi Hitesh,
after run the command technology directory, the systems wants password again. I tried with the original password but access denied.

[hsood]

Hi Zdravko,

Can you try with the password that you changed to?

Regards,

Hitesh

[Zdravko Nozharov]

I tried and nothing. Also this commands are for the old versions. The new are utils reset_application_ui_administrator_password and utils reset_application_ui_administrator_name. Also I restart the VM with utils system restart but nothing.

[hsood]

Can you try and disable the accountlocking itself from CLI:

++ set accountlocking disable

Also, post the output of the following:

++ show accountlocking

Regards,

Hitesh

[Zdravko Nozharov]

Hi,
admin:show accountlocking
Account Lockout is disabled

When I try to login, it's the same:Sign In - Cisco Unity Connection Administration

Account has been locked

[Aman Soi]

Hi,

can u try utils cuc reset password

admin: utils cuc reset password jdoe
Enter password:
Re-enter password:
jdoe
07/29/2008 12:41:14.704 : Update SUCCESSED

regds,

aman

[Zdravko Nozharov]

Hi Aman,
this command is not valid for Cisco Unity 10.5

[Aman Soi · Accepted solution]

Hi,

the command is there in 10.5

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/cli_ref/10_5_2/CUCM_BK_CA8D6D40_00_cucm-cli-reference-guide-1052/CUCM_BK_CA8D6D40_00_cucm-cli-reference-guide-1052_chapter_01001.html

can u paste the output of show version active and utils cuc reset * ?

regds,

aman

[Zdravko Nozharov]

You are Right, the customer put me in the wrong console. It's my mistake I didn't check the OS. The command is valid and working. Thank you for the support.

[Aman Soi]

Gr8.

thanks for update.

regds,

aman