Mailbox indicator light

[Joe Della Valle]

We have a user who has 2 extions assigned to her phone and she keeps getting the indicator light signalling she has voicemail, but when she checks, there is none for both extensions?

The only way to clear the indicator light is to use the phone commands to clear it. It can not be cleaned to CM or Unity admin.

This set up has been in place for almost a year now and the problem just started?

We are on CM 7.1.5.10000-12 and Unity  7.1.3.10000-68 versions.

Any thoughts?

[Rob Huffman]

Hi Joe,

There is a fantastic suite of tools called Unity Tools

Here's the link for the one you want, but there are many others

as well that make the admin and troubleshooting of Unity/Unity Connection

so, so, so much better! Spend the time to get everything set up and you'll

be happy you did!

http://www.ciscounitytools.com/Applications/CxN/UserDataDump/UserDataDump.html

Cheers!

Rob