MediaSense recording audio out of sync

[j.smith@sepidarsystem.com]

Hi

We have mediasense 11.5 and have problem while playing the records. Conversations appear out of sync and participants appear to talk over one another. It seems that this problem occurres in longer calls and calls with silence .

How can I resolve the problem?

[amit.patel@anuntatech.com]

Hi Smith, I have issue of recorded call out of sync, can you please help with the solution which resolved your issue.

[j.smith@sepidarsystem.com]

Hi

My problem has not solved and I still have this problem.