Hi We have Call Manager and a voice gateway. All configurations for having outbound call seems correct, but some times clients hear busy tone while trying to have outbound call and after few seconds every thing become normal and the can have outbound call. How can I solve the problem? ... View more

Hi We have CUCM 11.5. I have problem while generating CDR report on CUCM. I can generate report from CDR==> Export CDR/CMR on CUCM. But I can't have the reports of:    System Reports ==> QOS ==> Detail and the error code 10011 occurs. The error is attached as below. How can I solve the problem?     ... View more

Hi We have CUCM 11.5, UCCX 11.6 and CUC 11.5. We have few problems while working with Cisco Jabber and Cisco Finesse. First of all calls connect with delay while using Cisco Jabber, when I use Cisco IP Communicator instead of jabber calls will connect with no delay. Also, sometimes cisco jabber's status change to "Connection to Phone Service Failed" and after that cisco finesse's state will change from talking to phone failure and then phone working state, but when I use Cisco IP Communicator it will work fine and no error occurs. How can this problem happen and what cause Jabber not to function properly. Thank You ... View more

Hi We have UCCX 11.6 and we have so many problems with cisco finesse. The state of the agents change from talking to phone failure or phone working and after that they can not hold or transfer their calls. Some times when phone failure happens the agents have to sign out from their jabber and finesse and login again. How can I monitor the finesse logs per agent in order to understand the problem and how can I solve this problem? ... View more

Hi I have UCCX 11.6 and have problem with one of the reports in CUIC. Some times the output of the report "Contact Service Queue Activity By CSQ " that is filtered by Sixty Minutes retruns 3 lines as attached below. How can this problem happen and how can I solve it?   ... View more

Hi we have CUCM 11.5 and UCCX 11.6 and recently added new CUBE in our topology. Some of our incoming calls confront with DTMF problem. We have set DTMF command under our dial peer configuration, but still we have problem. We have 2 SIP Trunks that one of them has connected to Mikrotik firewall and we just created a SIP trunk between CUCM and the SIP trunk. The other one is connected directly to the CUBE. When we checked calls from both  SIP trunk calls, we had DTMF problem. It seems that there is misconfiguration in CUCM. It is some thing wrong with my MTP configuration?  How can I understand that my MTP configuration is OK? Or is it some thing else that I should pay attention to?   ... View more

Hi We have CUCM and UCCX telephony system and on our IVR we have DTMF problem. some times the number that is entered can be recognized and some times can't. I have set dtmf on my dial peers. How can I solve the problem? ... View more