MediaSense Recording Problem

[scr.sybex1]

Dear,

I have CUCM 10.5 and Mediasense 10.5 and 6 2911 ISR for 5 Branch, one of them is in HQ.

Everything Works fine til I configure transcoding in cucm and 2911 router and after about a week that i check recording i notice that something works wrong and branch incoming call from pstns does't record in mediasense but all of my HQ call from and to PSTN record correctly.

I appreciate if you could help me with that problem.

Thanks,

[james.buchanan1]

Are you recording straight from the gateway or from the individual phones?

Check out these notes:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/mediasense/10/srnd/CUMS_BK_MC36D963_00_mediasense-srnd_chapter_010.html