Unified Communications Infrastructure

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Recently we migrated the customer from 8.5 CUCM to 10.5 CUCM. After the migration we are observing that the caller id is not being displayed when the call comes from pstn  >> to IP phone >> and picked via call pickup group. Configuration wise it see...

dshekarb by Cisco Employee
  • 1519 Views
  • 5 replies
  • 0 Helpful votes

Dear Support, please advise, need to implement the follwoing whenever the call comes to huntpilot > greeting needs to play > which says press1 for ..., 2 dor ...., if the user presses 1 then go to ext 111, but should play a greeting until the 111 pic...

shawnmic1 by Level 1
  • 494 Views
  • 8 replies
  • 0 Helpful votes

Hi Support Community We are upgrading our voice environment from 8.6 to 11.0 including CUCM, CUPS, CUC and UCCX including moving from MCS servers to Cisco UCS. In regards to CUCM, UCCX and CUC I have completed these many times in the past and we hav...

Hi Experts, We have cisco IPT infrastructure in place as below and need to upgrade to 11.X  CM : Active Version: 9.1.2.13900-10 Unrestricted CUC : Version 9.1.2.10000-10 IMP : 9.1.1.31900-1 UCCX : System version: 9.0.2.10000-71 ELM :  PCD : 9.5 I n...