Merge Two active calls between them

[akram.root]

Hello all ,

I have a CUCM 12.5 , configured with IP phones SIP 7821 , and 8861.

My  customer request  how to merge two active calls between them , when using cisco Ip phone 8861.

How can i do that?

Could you help me please ?

Best regards

Akram

[Roger Kallberg]

What do you mean by “merge two active calls”?

[akram.root]

For example : Phone A receive call from Phone B . and

                      Phone  A receive another call from Phone C.

Is that possible Phone A can merge Phone B and Phone C on  a  one call ? that mean phone B communicate with Phone C.

Best reagrds

Akram

[Roger Kallberg]

Yes you can join calls. Have a look at the outline for how to do this. https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/all_models/admin_qrc/7_0/aa_card.pdf

[akram.root]

Thank you for your reply , i already did that but i can't find softkey "join" on cisco ip phone 7861.

[Roger Kallberg]

Check the softkey layout assigned to the phone to see if it has the join softkey assigned.

[Nithin Eluvathingal]

if you have applied Standard User soft key template on the phone, press More option or if its three dot  (...) press that and you should get the join option.

if you are using the custom, check if the custom has join option in connected.