02-18-2013 06:17 PM - last edited on 03-25-2019 09:48 PM by ciscomoderator
Hello all.
Yesterday we have migrated our telephone infrastructure from CM8.6(1a) to CUCM8.6(2a)SU1 , but process fails,
the error message is "
02/18/2013 18:13:26 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:584, Function: main(), Upgrade Failed -- (1)|<LVL::Error>
02/18/2013 18:13:26 upgrade_install.sh|set_upgrade_result: set to 1|<LVL::Debug>
02/18/2013 18:13:27 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
02/18/2013 18:13:27 upgrade_install.sh|is_upgrade_in_progress: Already locked by this process (pid: 13558).|<LVL::Debug>
02/18/2013 18:13:27 upgrade_install.sh|release_upgrade_lock: Releasing lock (pid: 13558)|<LVL::Debug>
I have re-install it three time,but it also have this error
How can I install this upgrade?
Thanks a lot!
Solved! Go to Solution.
02-20-2013 12:22 AM
Hi TengFei,
Error from the logs:
02/18/2013 18:12:33 PlatformXmlUpg|Internal Error, File:platformXmlUpg.c:548, Function: migrateNTPdata(), Using this machine's address (192.168.186.5) as an external NTP server is invalid. The NTP server must literally be an external machine.|<:CRITICAL>
Looks like you are giving the machines IP (192.168.186.5) as the NTP. Try changing the NTP address to a local router with NTP Master setup on it. A local windows NTP server should also get you through the install.
Hope this helps !
Regards
Yash Joshi
CCIE Voice # 31109
02-18-2013 10:26 PM
Hi
What is the file you are using. Is it restricted or unrestricted.
Also what is the current version of your CUCM restricted or unrestricted.
Regards
Ronak Patel
Rate all helpful post by clicking stars below the answer.
02-19-2013 11:28 PM
Hello Ronak
where can I see the CUCM is restricted or unrestricted ?
Thank you for your answer!
02-20-2013 01:19 AM
When you logon to CUCM Admin page - Next to CUCM Version it will say unrestricted if its an unrestricted version. If it displays version only then its restricted version.
Follow further instructions from Ronak or Yash to resolve your issue.
Terry
Sent from Cisco Technical Support iPad App
02-20-2013 06:02 PM
got it,Thank you.
02-20-2013 06:08 PM
Not a problem. I hadn't had a look at the attachements as I was replying from an iPad. But its good to know as well how to check.
Please rate all helpful posts.
Terry
02-21-2013 04:11 AM
Sorry,The first time I use this BBS,What I didn't do right please say directly ,and my english is not good,Please forgave me,I want to learn English well.
02-20-2013 01:29 AM
Its a Restricted Version.
Destination FIle : UCSInstall_UCOS_8.6.2.22900-9.sgn.iso
02-20-2013 06:04 PM
Thank you.
02-20-2013 12:22 AM
Hi TengFei,
Error from the logs:
02/18/2013 18:12:33 PlatformXmlUpg|Internal Error, File:platformXmlUpg.c:548, Function: migrateNTPdata(), Using this machine's address (192.168.186.5) as an external NTP server is invalid. The NTP server must literally be an external machine.|<:CRITICAL>
Looks like you are giving the machines IP (192.168.186.5) as the NTP. Try changing the NTP address to a local router with NTP Master setup on it. A local windows NTP server should also get you through the install.
Hope this helps !
Regards
Yash Joshi
CCIE Voice # 31109
02-20-2013 06:06 PM
Ok,I'll try it,Thank you.
02-21-2013 06:10 PM
I'm so excited ,I changed the NTP server and the upgrade succeed.
Thank you very much!
02-21-2013 10:59 PM
Good to know it worked out for you !
Cheers !
Regards
Yash Joshi
CCIE Voice # 31109
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide