I have a legal requirement to identify calling activity from one extension to another involving a designated time frame. I was wondering if someone could give me a starting point to accomplish thisChuck DavidenkoVoip Phone Specialist...
So we just hired a receptionist and moved our office manager (who had been performing double-duty) into a new office. Her extension was 101, which worked fine. I created a new DN (100) for the receptionist and added it to the hunt group for our opera...
Hi All,Could someone tell me if there is a way to limit someone's access to CUCM using roles.I want to give a junior admin access but only to do small things such as, change call forwarding of lines, edit device profiles (edit speed dials, add a line...
Number display. At the top of the phone is a 10 digit phone number all mashed together. I’ve seen documentation that indicates that this can be displayed in a more readable format (XXX) XXX-XXX. I’d llik to know how to control how this is displ...
When people from an outside line leave messages on Unity, caller ID seems to work, since the relay message includes the phone number. Users dial voicemail, press 1 to hear the messages, every message from an outside line is from Unity Connection Mess...
Folks,I am in the process of upgrading software in our UC environment, which is mostly way behind. I am having to do this in multiple steps in order to maintain compatibility, for CUCM, UCCX, and Unity in particular, with the least disruption in the...
I would like to change the standard AA announcement 'Please hold while your call is being transferred to ....' when a caller selects a call handlers option. I would like to notify callers they are being transferred outside our agency instead when th...
Title says it all. It's the weirdest thing, when I go to add a partition and click SAVE nothing happens. I'm using IE, I've tried Chrome but it doesn't seem to like 71. I restarted the Call Manager service but nothing. Is there a Enterprise or Servic...
The call manager is integrated with unity connection.here the ip phone is getting the voicemail and also MWI is working.but cannot hear the voicemail after login through the phone message button.Its going to to a greeting(System call handler)what sho...
Hello,As we know in linux based unity connection 7.1 there are three passwords: Administrator -platfrom- Password, Security password between nodes and Application User password that allow us access the GUI to configure users, voice mail ports....etc....
Hello list,Forgive me if this post is misdirected. I've searched a lot of the support documents and can't find an answer to this seemingly simple question that doesn't involve lots of coding.I'm running Cisco Unity Express 7. I've set up an auto-atte...
I had a crazy idea of attempting to make things more accurate for my company. As one of only two voice engineers I review the CDR data from solarwinds regularly to see what calls have failed or succeeded. Given this, people are humans and make mist...
If I create an end user in CUCM and give that user an IPCC extension, does the sync over to UCCX? Or is there something within UCCX that I need to configure as well? We have a couple of helpdesk agents starting at our company and I need to get them s...
Hello,I'm desinging a UCCX script ,I would like to play back caller voice mail message to the caller for review , I appreciate if you could advise me which step to be used in the situation?Thank you in advance for any help you can provide.
