Mobility/Single Number Reach Ring Schedule option missing on Selfcare portal

[gfolens]

I'm trying to find the option to adjust the Ring Schedule as described in the Self Care portal documentation "Set Up Ring Schedule for Single Number Reach".

I've enabled and added Additional Phones but with edit the "Create a schedule for this assignment" is not available.

I did not found related parameters in the Enterprise or Service settings.

Same issue in UCM v10.5 & 11.5.

[Jaime Valencia]

So, do you not see the Create a schedule for this assignment option, or is it not enabled?

Notice that only the box on the left is active for that option, if you hover over the text you do not get the option to open the dialog.

[gfolens]

Where do you enable this?

[Scott Pedersen]

Assuming permissions and parameters allow it on your system, it is kind of obscure to find. In the options for the Single number reach device, within the boxed area that has the check box for "Enable single number reach", as well as a diagram depiction of your single number reach setup, you will see an Icon below the diagram that looks like a window with a "+" sign in the bottom right corner of it. That is your link to open the schedule.

[gfolens]

Indeed I found it also on my own Selfcare portal on another UCM.

What permissions and parameters are required for this?

In Enterprise params - Selfcare I already enabled "Additional Phones". But I did not find anything related to the Ring Schedule...

[drehstrom]

Hi gfolens,

I have exactly the same problem, did you find a solution?

Thanks

Stephan