Need to install upgrade license on CUCM

Abzal Abdimanov · ‎05-15-2023

Hello team,

I had a CUCM 9.x version and updated it to 11.5 version in 2017. We bought upgrade licenses (UPG-UCM9TO11-ENH-A) before updating, however have not installed it yet. Now I can not install it. This error message appears: "The file you are attempting to install is not a valid license file. If it is a license file and the problem persists, the file might be corrupted". Can I install it now? Could you help me?

Nithin Eluvathingal · ‎05-15-2023

Have you converted the PAK to Licenses file ? You must reach out to GLO. Open a Licensing TAC case.

https://mycase.cloudapps.cisco.com/case

Note:- CUCM 11.5 are EOL announced versions and you must think of moving to latest.

Abzal Abdimanov · ‎05-18-2023

Is there any way to install upgrade licenses without creating a case?

Roger Kallberg · ‎05-18-2023

Let me see if I’m understanding your post correctly. Back in 2017 you upgraded from v9 to v11.5 and you bought at that time an upgrade license for going from 9 to 11, but you never installed it. Now six years later you for some reason find it suitable to install the license. Did I get that correct? I’m assuming that your system has been working fine during this time. May I ask you what the reason to do that would be and also why you didn’t install the file six years ago?

Nithin Eluvathingal · ‎05-20-2023

After a period of time, if the PAK was not used you cant activate. You must reach out to Licensing TAC and no smartnet is required for that.