Need to retrieve voice mails from message store

[DavidPeter]

I have a user that has had a few bad messages left for him. I n

eed to retrieve them somehow from the server. He has them as saved messages right now. How can I get these off so I can put them in a format for him to send to police or what ever?

Thanks

Dave

[Jaime Valencia]

It would be most helpful if you mention what you use for VM. Unity? CUC? CUE?

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[DavidPeter]

Sure Sorry. I failed to put that in there. I am using unity connections.

unity connection 7.15es11.11901-11

Thanks

[Jaime Valencia · Accepted solution]

You can refer to this thread for a couple of ways to do this:

Unity Connection 7.0- wave file retrieval

https://supportforums.cisco.com/message/1173036#1173036

IMAP is the most popular option.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[DavidPeter]

I used this idea from the support forum link you

provided. Using the ciscopca  link    So I logged into servername.domian.ciscopca

I had to go to CLASS OF SERVICE and check the box for "allow user to use the cisco unity inbox and rss feeds"

from there I created a webamin password for the user in users voice mail and used that to log into his account and was able to save messages from there.

Thanks very much for your help!

I then set him up to just get his voicemails in his email through smtp.

Dave

[Justin Brenton · Accepted solution]

Hi David,

You can use an IMAP Client to pull the voicemail emails with the wav file attached to the emails.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag175.html

Hope this helps, please rate if so

Regards,

Justin

www.ucintegrations.com