New users not assigned to CUP server

[Gordon Ross]

Sometimes, when a user is created in CUCM (and all the necessary things done for presence) in CUPAdmin, the user is shown as "Not Assigned" and I have to manually assign the user to a server.

What causes a new user to become not assigned? This is on CUCM/CUP 10.5(2)

Thanks,

GTG

[Manish Gogna]

Hi Gordon,

Please check the following enterprise parameter on CUCM:

User Assignment Mode for Presence Server: This parameter specifies the mode in which the sync agent will distribute users to the nodes in the cluster. Balanced mode assigns users equally to each node in each subcluster and attempts to balance the total number of users equally across each node. Active-Standby mode assigns all users to the first node of the subcluster, leaving the secondary server as a backup. The mode None results in no assignment of the users to the nodes in the cluster by the sync agent. The default mode is Balanced.

HTH

Manish