cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
114
Views
2
Helpful
6
Replies

No new calls during meetings

Clarissa Porter
Community Member

I'm using Cisco Jabber. When I'm in a meeting via MS Teams, for example, how do I stop new calls (regular phone calls) from coming in?

1 Accepted Solution

Accepted Solutions

With Jabber I don’t think what you’re asking for is possible.



Response Signature


View solution in original post

6 Replies 6

From what I know this cannot be done with Jabber. If you were to use Webex for calling services in CM you could use the presence synchronisation that relies on CCUC to bi-directional pass presence between the two platforms.



Response Signature


ok. My company uses MS Teams and not really WebEx any longer. So, you're basically saying I can't adjust a setting in Jabber that while I'm on the phone, utilizing my headset and/or in a meeting, to not accept new incoming calls.

I'm not familiar with the other acronyms you were using. Do you have any Jabber-specific suggestions?

With Jabber I don’t think what you’re asking for is possible.



Response Signature


ok, thank you Roger!

The Webex app client application is the intended replacement for Jabber with CUCM: it supports on-prem and cloud calling deployments. Webex is a brand name, not a single product at this point. The main reason Jabber still exists is to support air gapped environments, often with CMS. Note that the Webex app uses the newer cloud messaging architecture, if you enable it for a user, instead of IM&P XMPP.

The Webex app with UCM Calling reuses a lot of Jabber’s config: same device types in CUCM, same Service Discovery, same Mobile and Remote Access via Expressway. Unlike Jabber, it can also leverage newer features implemented in Webex Control Hub. The Cisco Call Microsoft Teams integration (config guide) is an example of this - and include server-side integrations such as the bidirectional presence sync @Roger Kallberg mentioned. The Cloud Connected UC architecture allows that integration between the Webex and Microsoft backends to include CUCM on the phone status in the presence sync. In fact, the exact thing you’re requesting shipped this month per the what’s new article

Mute Cisco calls when you are in a Microsoft Teams meeting or call

You can now mute notifications for incoming Cisco calls when you’re in a Microsoft Teams meeting or call. You can also set up to decline the calls automatically.

Entitlement for the Webex app and Control Hub are included in on-prem Flex calling entitlement. If you don’t have access, ask your partner or Cisco account team for help.

Clarissa Porter
Community Member

ok. My company uses MS Teams and not really WebEx any longer. So, you're basically saying I can't adjust a setting in Jabber that while I'm on the phone, utilizing my headset and/or in a meeting, to not accept new incoming calls.

I'm not familiar with the other acronyms you were using. Do you have any Jabber-specific suggestions?