Older Meridian integration with Unity 4.2

[abaulackey]

Hello

We have just implemented VOIP with Callmanager 4.3 and Unity 4.2. We are slowly migrating our Meridian users over to Cisco by department. Our Telephone Provider setup our servers and they tell us there is no way around the following problem:

Meridan mail users cannot forward their messages to anyone on the Cisco side. When they forward their messages to the user on the cisco side, the message ends up in the cisco users old meridian mailbox.

I find this odd, since from the cisco phone, if the user dials the old meridian phone number (6200) they can check their old messages on the Meridan mail.

Does anyone know a work around for this?

Thanks

[Tommer Catlin · Accepted solution]

You basically have two choices.... Either use AMIS on both sides so they can transfer messeges between the systems... or you convert everyone over to Unity.

The two systems are completely seperate and have no way of "talking" to each other except for AMIS. The AMIS protocal does work, and is well documented, but it is an admistrtaive nightmare if you have 1000's of users and multiple sites.

If you are dealing with one site, less than 1000 users, create a voicemail migration plan and move everyone over to Unity. You should be able to use Unity with the Meridain phone system. Dialogic cards, VG248s or PIMG devices are the key pieces to the migration. (depending on which will work, and what passes DTMF from Meridian to Unity)

There is no quick answer, its a lot of time and planning that needs to take place if you want one Vmail system seemless to all the users...

[abaulackey]

Thanks for your reply, I guess we'll just have to have everyone on Unity.