Operator see UC pilot number went UC fransfers calls to operator using Supervise Transfer.

[Waldo Roca Martin]

Hi

A costumer wants a IVR which transfer a call after Locution to operator and if she is busy, put the call on hold.

I can do that using the "Supervise transfer" option in a "Call Handler/transfer rules" and "Put Callers on hold without asking"

The problem is the calling number that shows to the operator is the Voicemail pilot instead the original caller number because UC is forwarding  the call.

So, Is there any way to publish the original number when a Call Handler transfer the call using Supervise Transfer?

Thank you

Best Regards

[Rob Huffman · Accepted solution]

Hi Waldo,

Have you tried playing with this setting?

CallManager System Parameter:

Clusterwide Parameters (Device - Phone)

Display Original Calling Number on Transfer from Cisco Unity = True

Cheers!

Rob

[Waldo Roca Martin]

Hi

Yes!! I was looking for it.

Thank you

Best regards